We encourage you to read and ensure you understand our Returns Policy prior to making your purchase.
Due to the intimate nature of our products, we are unable to accept returns on our Adult Products. Products purchased from our site are new and shipped directly from our warehouse in Bundoora Victoria. This ensures that all products meet the health and wellbeing expectations of our customers.
We can not accept returns on the following items :
- All adult toys
- Essentials (e.g. lubes, oils etc)
We will endeavor to assist you if there is a concern about the above products. Please contact us via our online form or email firstname.lastname@example.org and we will contact you to discuss the situation further. We may be able to offer store credit in some situations, which is up to the discretion of Vibes Online. We always aim to keep our customers satisfied, so please feel free to contact us if you need assistance.
Lingerie, costumes and footwear :
We offer a 90-day return policy for unsuitability of lingerie, costumes and footwear from the date of purchase.
Vibes Online reserves the right to not accept the returned items if they do not meet the following requirements. All returns must:
* be returned in the original undamaged packaging/box (if applicable).
* have intact tags (still attached to the garment).
* not have been used/worn (except to try on for size).
* not be damaged or soiled.
* not be altered in any way.
Vibes Online will not accept returns for Latex wear, hosiery and bodystockings.
Please ensure the following information is included with your return:
* Your full name and contact information
* Your order/invoice number for proof of purchase (a photocopy is acceptable)
* Reason for returning the product
We always aim to be reasonable when it comes to returns. In some cases, a video or photo may be used as evidence of a defect, rather than returning the physical item. This is at the discretion of Vibes Online.