Powered toys (battery or USB) have a 3 month warranty however more expensive toys ($150+) usually have 12 mth warranty. Simple toys like a dildo have a warranty against manufacturer defects upon delivery. Proof of purchase is required for all warranty claims.

Please contact our friendly staff via the online form or email sales@vibesonline.com.au and we will work together to rectify and problems.

We always aim to be reasonable when it comes to warranties. In some cases, a video or photo may be used as evidence of a defect, rather than returning the physical item. This is at the discretion of Vibes Online

Store credit issued will be to the value of the final price you paid for the item(s).

  1. Store credit will be issued to the account with the email address used to place your order.
  2. Store credit cannot be transferred to other accounts.
  3. Store credit is valid for 12 months from the date of issue. Balances that remain after the 12 months will be void.
  4. Store credit does not accrue interest and cannot be redeemed or refunded for cash after issue.
  5. If store credit is used for payment on your order, you will only be able to accept store credit for subsequent cancellation(s) or return(s) – you will not be able to return the orders paid with store credit for cash.